Ciamesa

For nearly a century, Ciamesa has been a driving force in Costa Rica’s fast-moving consumer goods (FMCG) sector, transforming distribution across the different retail channels (supermarket chains, independent supermarkets, mom & pop stores), as well as in HORECA (hotels, restaurants and cafés) and institutional channels. Its integrated service model streamlines purchasing, logistics and in-store execution, giving clients the advantage of managing everything through one trusted partner.

The company has built a supply chain recognized for its speed and agility in a country where narrow roads, limited infrastructure and challenging terrain often slow down distribution. With more than 1,500 employees, Ciamesa delivers thousands of products every day and ensures nationwide coverage in a maximum of 48 hours.

“If a client needs a product, we’ll find a way to deliver it, even if it’s not a scheduled delivery day,” says Carlos Castro, commercial director.

A Value Network for Every Stakeholder

Ciamesa’s distribution network serves supermarket chains, independent stores, wholesalers, pharmacies, schools and convenience outlets, with specialized divisions in food, wine and spirits. Its integrated services model creates value across the chain: brands gain stronger visibility and access, retailers receive operational and logistical support and consumers enjoy reliable product availability.

The company has also developed a 360° support model that includes in-store activations, tastings, sampling and timely deliveries. Its ability to restock weekly, even in remote areas, allows retailers to keep shelves always stocked with products, minimize stockouts and reduce waste.

Through its mobile app tracking tools, Ciamesa and its clients can monitor what products are moving and which are not. If a regularly ordered item is missing from the latest delivery, the system sends alerts, enabling store managers to act quickly and prevent lost sales.

More Than Logistics: A Partner on The Ground

Ciamesa’s commitment goes beyond delivering products. Its teams provide direct support in stores, helping unpack, restock and organize merchandise on the shelves.

During the opening of a new store, for example, Ciamesa staff worked side by side with the retailer’s employees to arrange products and optimize the layout. This hands-on approach reinforced Ciamesa’s role as a strategic partner and not just a logistics operator.

In addition, the company offers consulting on planograms and visibility strategies, ensuring that high-impact products are placed where they deliver the best results. The outcome: well-organized stores, satisfied customers and stronger sales performance.

Ciamesa has also proven its ability to respond in critical situations. When a fire damaged a client’s store and left shelves empty, the company acted immediately, replenishing inventory, reorganizing displays and restoring operations in record time. This rapid response enabled the business to reopen faster, recover sales and maintain consumer trust.

A Network in Constant Expansion

To continue creating value, Ciamesa is expanding its brand portfolio by partnering with new suppliers and adding more categories. This enables retailers to consolidate purchases in a single order, making operations more efficient.

As the main distribution arm of a group of six companies that also includes production and commercial units, Ciamesa combines operational strength, local expertise and a problemsolving mindset, making it a trusted and indispensable partner for both suppliers and retailers.